Straight answers to the questions we're asked most…
Something we haven't answered? Call 09 478 0257, or enquire online.
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278 Beach Road, Campbells Bay, North Shore, Auckland. Monday to Friday, 7:45 am to 5:15 pm. We're closed every second Friday — the dates are listed on our Google profile. We offer a lock box system that allows you to pick up and drop off 24/7.
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Call 09 478 0257 or enquire online. We're generally booked out two to five days in advance. Most jobs are in and out the same day; bigger jobs we'll talk through and schedule properly.
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Yes — warrants of fitness ($94), and tyres for every budget: economy (Rovelo, Zeta), mid-range (Maxxis) and premium (Pirelli, Continental, Michelin, Goodyear, Hankook), fitted and balanced here. We'll advise the best tyre for your situation and your budget.
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Eftpos and all major credit cards except American Express, with no card surcharges — or bank transfer if you prefer. Jobs are paid for before the vehicle goes home.
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Two late-model VW Golfs are available, at no charge — we just ask that they come back in the condition they left, with the petrol they left with. They're usually booked out a week ahead, so ask when you book. And our lockbox means you can drop off and collect 24/7 regardless.
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We're a small, busy workshop, so for most jobs we'd rather have the car for the better part of the day. For something quick — a bulb, a tyre repair — we can generally accommodate you same day with a heads-up. Just call and ask.
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From 1 November 2026, many light vehicles between four and fourteen years old move to a two-yearly WOF instead of annual (phased in through 2027), new cars get their second warrant at four years rather than three, and vehicles over fourteen years old go to annual inspections — the six-month cycle disappears. Inspections will also start checking that AEB and lane-keep warning lights aren't showing. Worth knowing: the fine for driving more than two months past an expired WOF rises from $200 to $350, and the responsibility for keeping a car roadworthy between inspections sits, as it always has, with the owner. With up to two years between warrants, an annual visit — a full service, or a general checkover in the years a service isn't due — is the sensible way to make sure someone is still looking underneath your car.
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If the light is steady and the car is driving normally, book in soon and drive gently in the meantime. If the light is flashing, or the car has lost power, sounds different or smells hot — stop and call us. A flashing light means the engine is trying to protect itself.
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We do our best to accommodate breakdowns. Have it towed in, let us know it's coming, and we'll work it in as soon as we can. Two tips: check first whether you have breakdown cover through the AA or your insurance company — the tow could be free — and if you need a local tow company, Super City Towing and East Coast Towing both service our area (we have no ties to either).
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No. They are our specialty and our passion, but we are also your local workshop — everyday cars come through our doors all week: Toyotas, Mazdas, utes and family SUVs. They get the same careful process, the same fair pricing and the same warranty as everything else we work on.
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Yes — real ones, right back to the 356, through the air-cooled 911s, 964s and 993s, and everything since. The older cars are a privilege we don't take lightly.
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We've worked on plenty of both — Leafs, Teslas, Audi e-trons, and many Porsche, Audi and VW hybrids.
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Via a dedicated alignment specialist — we tried a half dozen people before we found the guy we trust. We work with them on the complicated Porsche settings, including kinematic toe on the 993, and add only a nominal fee that covers getting your car there and back.
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Yes — regassing and repairs, in-house. We handle R134a systems, which covers most cars on NZ roads; if your car uses the newer R1234yf gas, we'll point you in the right direction.
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We supply, test and fit them, and carry a wide range of Varta stock — lead-acid, EFB and AGM — including registration and coding where the car requires it. If you need a price, give us a call.
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Yes. For Porsche we run a genuine PIWIS tester — the same system the dealer network uses — and for Audi and Volkswagen we run ODIS, the VW Group's own diagnostic platform. Coding, adaptations and guided fault-finding are done the way the factory intended. For everything else we run a range of professional scan tools — Launch, Autel, Autoland and more — so everyday cars get proper diagnostics too.
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An oscilloscope for the faults a scanner can't see, a borescope for looking inside engines rather than guessing about them, the proper tooling for specialist jobs like IMS bearing retrofits, and a full library of factory workshop manuals and wiring diagrams for each model we work on. We don't like guessing — we test and analyse.
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Liqui Moly oils and Mahle filters as standard, always to the manufacturer's specification. On cars still under new-car warranty we fit genuine filters, so there's never a question about your cover.
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Not the ones we fit. Much of the aftermarket is made by the same manufacturers who supply the factory — often the identical part without the badge, at a better price. We work with our suppliers to use only tier-one brands with proven track records and proper warranties: Bosch, Brembo, Mahle, Mann, Sachs, LuK, INA, Lemförder, Meyle, Zimmermann, Pierburg, Bremi and their peers. Where genuine is genuinely better, we say so and fit genuine.
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Yes. In NZ you may service anywhere provided the work follows the manufacturer's schedule with appropriate parts and lubricants — which is exactly how we work. Everything is recorded properly, so your warranty and your service history both stay intact.
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Yes (for Audi, VW, Škoda and the rest of the VAG cars) — we register our servicing through erWin online, updating your car's digital service record just as a dealer would. Your history stays complete, wherever the car goes next. Unfortunately we don't have this capability for other makes, but we always fill out the service book.
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As a rule, no — and here are the honest reasons. We can't control the quality of a part we didn't source, we can't always verify it's the correct one, and if a part problem disrupts the job, that becomes your problem rather than ours — which gets awkward for everyone. And yes, supplying parts is part of how a workshop earns its keep; we'd rather say that plainly than pretend otherwise. The exception is something genuinely unique that's hard to source — talk to us and we'll be sensible about it.
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No. Around 95% of our work is estimated and approved before we begin. If something can't be estimated without looking at it first, we'll say so — and tell you up front whether that inspection is free or has a cost — then put a proper estimate in front of you.
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Every service includes an inspection: we look for current and developing issues, photograph what we find, and send you a report. That report is followed by an estimate, which we review with you — you decide what's done now and what waits. We always secure your approval before any additional work.
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Yes — we keep them to show you if you wish, and we routinely photograph parts being replaced. You should never have to take a workshop's word for it.
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As a guide, incl. GST: an annual service starts from $380 for a smaller Japanese car and rises to around $695 for a large late-model European SUV. Most Japanese cars land between $380 and just under $500; most Europeans between $440 and $660. A general checkover — for the years a low-mileage car can defer its full service — is from $148. A warrant of fitness is $94. Brake fluid — recommended by every manufacturer at two-year intervals — from $150. DSG service (Volkswagen and Audi) from $540; PDK clutch fluid (Porsche) from $660. A pre-purchase inspection is $388. Larger jobs are quoted per model before we start — we don't like surprises any more than you do.
Prices subject to change. -
We'll happily tell you when you call — but on its own it's the least useful number in the equation. The price of any job is made up of four things: the labour rate, the time charged, the quality of the parts fitted, and the margin on them. Together they make the total job — and a low rate with slow hours and cheap parts costs more than our number ever will. We quote the whole job before we start, and you'll find us priced very fairly for the quality of work delivered.
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Typically 15–40% less for the same job, done to the same factory procedure. The difference is in our overheads and well-chosen OE-quality parts — not corners cut. The equipment and the documentation are the same as the dealer network's.
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Yes — 24 months or 20,000 km on our workmanship, whichever comes first. The full details are on our warranty page.
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Yes — we work with the mechanical breakdown insurers and handle the claim from our end: we make the submission to your warranty company and wait for their approval before work proceeds. Your policy's excess applies per claim.
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Happily. Call us and we'll talk it through — a second opinion costs you a phone call.
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Yes, for any make — and we'd argue it's the most valuable thing we do. Hoist inspection, a full diagnostic scan (PIWIS for Porsche including over-rev history; ODIS for Audi and VW), and a written report with photos — plus an honest opinion on whether we'd buy the car ourselves. $388 incl. GST.
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Every 12 months or 10–15,000 km, depending on your car's maintenance interval — whichever comes first. And with WOF intervals extending from November 2026, the annual check matters more than it used to: an annual service is maintenance and an inspection, and for many cars it will be the only time each year a professional looks underneath.
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A full oil service — new oil, filter and sump plug gasket, using only the correct specified oil
A comprehensive vehicle inspection with a digital report identifying any concerns or upcoming maintenance
A complete diagnostic scan test
Top-up of washer, coolant, brake and power steering fluids
Doors lubricated and door seals treated
Tyre pressures set
A professional-grade fuel system additive to help engine performance and fuel mileage
If we find anything that needs attention beyond the service, we quote it and discuss it with you first — nothing extra happens without your approval.
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We'd still see the car once a year — it's important a car is inspected annually even when neither a service nor a WOF is due. Over about 5,000 km a year, that means the annual service. Under 5,000 km, a general checkover often does the job instead: a road test, a diagnostic scan, a vehicle inspection with a report of any concerns, under-bonnet fluids checked and topped up, and tyre pressures set — from $148 — with the full service deferred to the following year. At the two-year mark we always recommend a service, driven or not. Oil ages in the sump as well as on the road.
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On intervals that depend on the car: brake fluid, cabin and engine air filters, spark plugs, transmission servicing, drive belts and so on. We track what's due on your car and remind you — one less thing to think about.
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Where the manufacturer specifies an interval, we follow it. Where they don't, our rule is 8 years or 120,000 km for VW, Audi and the wider VAG family, and 10 years or 100,000 km for everything else. If you don't know when yours was last done, it's worth finding out — a failed belt takes the engine with it.
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No. Many cars carry lifetime factory intervals for gearbox and differential oils, and in our experience "lifetime" ends in failure. We recommend servicing them every 120,000 km or 12 years — the oil is far cheaper than the gearbox.
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Two things, both free: check your tyre pressures every couple of months — low pressure is behind some of the biggest tyre failures we see — and check your fluids while you're at it. Not confident doing either? Pop in; we'd be happy to do it for you.